Shipping policy

DIVINE THREADS — SHIPPING POLICY

Last updated: March 22, 2026

At Divine Threads, every item is created with intention, care, and craftsmanship. Because our products are made‑to‑order and often personalized, our shipping timelines reflect the time required to produce meaningful, high‑quality pieces.
This Shipping Policy explains how and when your order will ship.

1. MADE‑TO‑ORDER PRODUCTION TIME
All Divine Threads products are made‑to‑order, including:
•     Apparel (t‑shirts, sweaters, hoodies)
•     Mugs and tumblers
•     Prayer blankets and pillows
•     Books and journals
•     Bibles
•     Personalized items
•     Home goods
•     Accessories
Production Time: 8–21 business days
This window allows us to:
•     Print and personalize your item
•     Complete quality checks
•     Prepare your order for shipment
Production time does not include weekends or holidays.

 2. BULK MINISTRY ORDERS
Bulk customizable Bibles require additional time due to:
•     Volume
•     Personalization
•     Packaging
•     Ministry‑specific requirements
Bulk production and shipping times vary
You will receive a timeline estimate when your ministry order is approved.
Bulk orders are final sale and are eligible only for replacement if damaged or incorrect.

3. SHIPPING TIME
Once production is complete, your order ships via trusted carriers.
Estimated Shipping Time:
3–7 business days (U.S. orders)
Shipping time varies based on:
•     Carrier delays
•     Weather conditions
•     Holiday volume
•     Destination
Divine Threads is not responsible for carrier delays once the package is in transit.

4. TOTAL DELIVERY TIME
Your total delivery time is:
Production (8–21 business days) + Shipping (3–7 business days)
Estimated total: 11–28 business days
Bulk orders may exceed this window depending on quantity and customization.

5. PREORDERS
Preorder items are produced specifically for you.
Preorders are final sale
and follow the same production + shipping timeline unless otherwise stated on the product page.

6. SHIPPING CONFIRMATION & TRACKING
Once your order ships, you will receive:
•     A shipping confirmation email
•     A tracking number
•     A link to track your package
Tracking may take 24–48 hours to update.

7. WRONG ADDRESS OR DELIVERY ISSUES
Please double‑check your shipping address at checkout.
Divine Threads is not responsible for:
•     Packages delivered to an incorrect address entered by the customer
•     Lost or stolen packages marked as delivered
•     Delays caused by the carrier
If you need help, email us at chat@supportdivinethreads.com.

8. INTERNATIONAL SHIPPING
International shipping times vary by destination and customs processing.
Buyers are responsible for:
•     Customs fees
•     Duties
•     Import taxes
These fees are not included in our prices.

9. MULTIPLE SHIPMENTS
If your order contains multiple items, they may ship separately depending on:
•     Production location
•     Packaging requirements
•     Inventory availability
You will receive tracking for each shipment.

10. QUESTIONS
For shipping questions or concerns, please contact us at:
chat@supportdivinethreads.com