DIVINE THREADS — FREQUENTLY ASKED QUESTIONS

ABOUT OUR PRODUCTS

Are your products made to order?

Most apparel and accessories are made to order. Bibles are not made to order — they are authentic editions sourced from reputable Christian publishers. Personalization is added only upon request.

Are your Bibles authentic?

Yes. All Bibles are official editions from trusted publishers such as Crossway, Thomas Nelson, and Holman.

Do you manufacture or print Bibles?

No. We do not print or manufacture Bibles. We offer optional personalization and a boutique preorder experience with guaranteed authentic inventory.

Why do Bible prices vary?

Because every Bible comes in a publisher-set case quantity, each one carries its own Divine Threads boutique price. This price includes handling and optional gifting services. Case sizes differ by edition and may include 8, 10, 12, 24, or more.

ORDERING

Can I cancel my order?

Orders cannot be canceled once placed because production or fulfillment begins immediately.

Can I change my personalization?

Contact us within 24 hours. If personalization has already begun, changes may not be possible.

Do you offer personalization?

Yes. Most Bibles can be personalized with names or initials. Personalization is optional and final sale.

SHIPPING

How long does shipping take?

Shipping takes 3–7 business days within the U.S. Shipping costs are calculated at checkout based on your order weight and destination.

How long does production take?

• Apparel & accessories: 8–21 business days
• Personalized Bibles: 3–30 business days
• Non-personalized Bibles: Ship in 3–7 business days
• Bulk Bible orders: 8–21 business days preparation + 3–7 business days shipping

What is the total delivery time?

• Apparel: 11–28 business days
• Personalized Bibles: 6–30 business days
• Non-personalized Bibles: 3–10 business days
• Bulk orders: 11–30+ business days

Do you offer rush shipping?

Not at this time.

Do you ship internationally?

International shipping will be added soon.

My package says delivered, but I didn’t receive it.

Check with neighbors, verify your address, and contact the carrier. Email us and we will assist you.

RETURNS & EXCHANGES

Do you accept returns?

Most items are final sale due to their made-to-order or personalized nature.

What items are final sale?

• Personalized Bibles
• Personalized items
• Apparel (made to order)
• Digital products
• Ministry bulk orders

What if my item arrives damaged or incorrect?

We will replace it at no cost. Email us within 7 days with photos and your order number.

Do you accept returns for size or fit?

No. We’ve included a complete size chart along with a color preview. Because each apparel piece is made to order, we cannot accept returns for size or preference. Please review the size guide before purchasing.

Are non-personalized Bibles returnable?

Non-personalized Bibles are final sale but will be replaced if damaged or incorrect.

BIBLE ORDERS

Do all Bibles come in cases of 12?

No. Case quantities vary by publisher. Some come in 8, 10, 12, 24, 36, or 50.

Do you offer bulk pricing for Bibles?

Yes. We offer ministry-friendly bulk pricing with boutique handling and priority support.

What is included in your bulk Bible pricing?

• Boutique packaging
• Priority ministry support
• Guaranteed authentic Bibles
• Optional personalization
• Optional gift wrapping
• Event-ready presentation

Do you offer special pricing for 100+ sets?

Yes. Orders of 100+ sets qualify for Custom Ministry Tier Pricing, which includes additional benefits and dedicated support.

MINISTRY BULK ORDERS

Do you offer bulk pricing for ministries?

Yes. We partner with churches, ministries, and organizations nationwide.

What are the benefits of your bulk program?

• Boutique, white-glove service
• Priority production
• Personalization options
• Event-ready packaging
• Guaranteed authentic inventory
• Dedicated ministry support
• Custom pricing for 100+ sets

How do I request a bulk order?

Submit the Ministry Bulk Order form on our website or email us at chat@supportdivinethreads.com.

Are ministry orders refundable?

No. All ministry bulk orders are final sale. We replace only for damage, misprints, or incorrect items.

APPAREL & ACCESSORIES

Can I exchange for a different size?

No. All apparel is made to order and final sale.

What if my apparel arrives damaged or misprinted?

We will replace it at no cost.

DIGITAL PRODUCTS

Are digital products refundable?

Digital downloads are non-refundable once delivered.

What if I can’t open my file?

Email us and we will resend or repair the file.

PREORDERS

Can I cancel a preorder?

No. Preorders cannot be canceled once placed.

Do preorders follow the same timeline?

Yes — unless otherwise stated.

ADDRESS & ORDER ISSUES

Can I change my shipping address?

We’re happy to update your shipping address within 24 hours of your order being placed. After this period, your order moves into processing and the address can no longer be changed. Please double-check your information at checkout.

What if I entered the wrong personalization?

Contact us immediately. If personalization has begun, changes may not be possible.

CONTACT

How do I reach customer support?

Email us at: chat@supportdivinethreads.com
We respond within 24–48 hours.