Contact

DIVINE THREADS — CONTACT PAGE

We’re Here to Help

At Divine Threads, we believe every interaction should feel personal, warm, and handled with care. Whether you have a question about an order, need help with a ministry bulk request, or simply want to connect, we’re here to support you.

Customer Support Email
For all inquiries, please email us at:
chat@supportdivinethreads.com
We respond within 24–48 business hours.

Order Questions
If you’re reaching out about an existing order, please include:
•     Your full name
•     Order number
•     Email used at checkout
•     A brief description of your question
This helps us assist you quickly and accurately.

Ministry & Bulk Orders
For churches, ministries, conferences, and large‑scale events:
•     Submit your request through our Ministry Bulk Order Form
•     Or email us directly with your ministry name and estimated quantity
Our team will guide you through personalization options, timelines, and delivery coordination.

Damaged or Incorrect Items
If your item arrived damaged or incorrect, please email us within 7 days with:
•     Your order number
•     Photos of the issue
•     A brief description
We will take care of you promptly.

Address Changes
Address changes may be requested within 24 hours of placing your order.
After this window, orders are already being processed and cannot be modified.
Divine Threads is not responsible for packages delivered to the address provided at checkout.

General Questions
If you have questions about:
•     Shipping
•     Personalization
•     Preorders
•     Apparel sizing
•     Bible case quantities
•     Product details
We’re always happy to help.

Thank You for Being Here
Your support means more than you know.
We are honored to serve you, your family, and your ministry with products that inspire faith, beauty, and purpose.